Return & Refund Policy – Pegasusapparelus.com

At Pegasusapparelus.com, your satisfaction is our top priority. We understand that sometimes an item may not be exactly what you expected. That’s why we’ve made our return and refund process as smooth and transparent as possible.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Item Condition
    Products must be unused, unwashed, and in their original condition with all original tags, labels, and packaging intact.

  • Return Timeframe
    Return requests must be submitted within 30 days of receiving your order. Requests made after this period may not be accepted.

  • Proof of Purchase
    A valid receipt or order confirmation must be provided to begin the return process.

2. Non-Returnable Items

Please note, certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Custom-made or personalized products

  • Intimate or hygiene-related items (e.g., underwear, swimwear)

  • Digital downloads or software

  • Gift cards

  • Items damaged or missing parts not due to our error

Some additional items may be marked as non-returnable on their respective product pages.

3. How to Initiate a Return

Follow these steps to request a return:

  1. Contact Us
    Email [email protected] with your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Instructions
    We will reply with a Return Authorization Number (RMA) and return address, along with packaging and shipping instructions.

  3. Ship the Item
    Securely package the item and return it using a trackable shipping service. Return shipping costs are the responsibility of the customer and are non-refundable.

4. Refund Process

Once your returned item is received and inspected:

  • Approval Notification
    We’ll notify you via email regarding the status of your refund.

  • Approved Refunds
    Refunds will be issued to your original payment method within 7–10 business days.

  • Partial Refunds
    May apply if the returned item is used, damaged, or missing parts not due to our error.

  • Haven’t Received Your Refund?
    First, check with your bank or credit card provider. If the issue persists, email us at [email protected].

5. Exchanges

Exchanges are available only for defective or damaged items. If you’d like to exchange for the same product:

  • Email [email protected] with your order number and a description of the defect.

  • We will guide you through the exchange process.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • Shipping charges are non-refundable.

  • If a refund is granted, the cost of return shipping may be deducted from the total refund amount.

7. Damaged or Defective Items

If your order arrives damaged or with a defect:

  • Contact us immediately at [email protected]

  • Provide your order number, a description of the issue, and attach clear photos if possible

  • We will promptly arrange for a replacement or full refund

8. Order Cancellations

  • Orders can only be canceled before they are shipped.

  • Once dispatched, cancellations are not possible.

  • If you wish to cancel, contact us immediately at [email protected].

  • If your order has already shipped, you may initiate a return upon delivery.

9. Contact Us

For any questions or assistance with returns, refunds, or exchanges, please reach out to us:

📧 Email: [email protected]
🌐 Website: https://pegasusapparelus.com

Our customer support team is here to help you every step of the way.